Returns Policy

At VENTHORAN, customer satisfaction is our top priority. Our Returns Policy is designed to ensure a seamless and transparent experience for our valued customers.

Eligibility for Returns

Products may be returned within 30 days of purchase, provided they are in their original condition and packaging. Items must be unused and include all original tags and labels.

Non-Returnable Items

Please note that certain items are non-returnable. These include:

• Customized products
• Gift cards
• Perishable goods

Return Process

1. Contact our Customer Service team at [email protected] or call us at 1-800-555-0123 to initiate a return.
2. Complete the return form provided by our team.
3. Ship the product back to us using the return instructions provided. Customers are responsible for return shipping costs.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 7-10 business days to your original payment method.

Exchanges

If you need to exchange an item, please follow the return process and place a new order for the replacement product. This ensures prompt delivery of the desired item.

Contact Us

For further assistance, please reach out to us via email at [email protected] or call our customer service line at 1-800-555-0123. Our team is available Monday through Friday, 9 AM to 5 PM.

Thank you for choosing VENTHORAN. We are committed to providing exceptional service and appreciate your understanding of our returns policy.